How do I dispute a charge on my Upgrade Visa® Debit Card?

We highly recommend that you contact the merchant directly to resolve your issue as it is the quickest way to get your funds returned.

If contacting the merchant is unsuccessful, we can assist you with a dispute for your Upgrade Visa® Debit Card! To assist with your disputes please have the following information ready to go!

• Your debit card number
• Transaction details - Date, amount, and merchant name for the disputed charge
• Supporting documentation - Any receipts, emails, or correspondence with the merchant
• Brief explanation - Why you believe the charge is incorrect or unauthorized

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• Do I receive statements for my Rewards Checking Preferred account?
• Does Rewards Checking Preferred have a mobile app?
• How can I access the Mobile Deposit service?
• How do I add money to my Rewards Checking Preferred account?