What if I’m unable to make my monthly payment?

If you are experiencing a hardship or having trouble making your payments, Upgrade is here for you.

Depending on your situation, you may have the option to make reduced payments for a set period of time through our Short-Term Hardship program.

Please give us a call to have one of our dedicated Upgrade team members answer any questions, and explore the payment options that may be available to you.

Keep in mind that late payments, missed payments, or other defaults on your account may be reflected on your credit report, may impact your credit score, and result in late fees for each late payment. If you feel like you might miss a payment, we strongly encourage you to contact Upgrade as soon as possible to keep your account in good standing.

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Articles in this section

• Why did I receive a Flex Pay refund via Zelle?
• Are there any late fees?
• Are there any prepayment fees?
• Can I cancel my scheduled payment?
• Can I change my payment due date?
• Can I lower my monthly payment?
• Can I pay by check?
• Can I pay off my loan early?
• Debit Card Payment Terms and Conditions
• Debt Settlement Companies