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I forgot my password

Follow these steps if you forgot your password:

Before you start: 

  • Make sure you have access to the email address associated with your account.
  • If you have multiple Upgrade accounts, use the email for the specific account you want to access.

Forgot Password Process:

  1. Click here to start the forgot your password process.
  2. Enter the email address associated with your account and click Continue.
  3. Check your email** for the 6-digit verification code (Verification codes expire after 10 minutes). ***
  4. Enter the verification code on the Upgrade website and click Continue.
  5. If prompted, enter your SSN, new password, and confirm your new password.
  6. Select Reset Password. 
  7. Log-in with your new password.

**If you do not receive a verification code, check your Spam or Junk folder before requesting a new one.

***Need the code sent differently? Below the Verification Code field, you can choose to:

  • Resend the email
  • Get a code via text message
  • Get a code via phone call

Troubleshooting

Not receiving the verification code?

  • Check your spam/junk email folder.
  • Make sure you entered the email address associated with the account you’re trying to reset.
  • Try the text message or phone call options instead.
  • Wait a few minutes - delivery can sometimes be delayed.
  • Use the resend option if needed (codes expire after 10 minutes).

Link not working?

  • Try copying and pasting the link into a new browser window
  • Clear your browser cache and try again
  • Use a different browser or device

Get instant answers 24/7. Log in and chat with us anytime. For additional support options, head to our Contact Us page.

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